Delivery & Return
Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Chemsasa offers ideal shipping methods for any requirement. Be it low priced through Standard Parcel Post, more quickly via Third party Shipping or especially reliable and secure . And in addition you can also pick up your order yourself at our store if you prefer.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Email
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
|
Standard delivery Get it in 1-2 working days |
|
|---|---|
|
Orders over Ksh 1,000: All day delivery. Order made before 3pm |
Shipping rate apply |
|
Orders under ksh 1,000: All day delivery. Order anytime: |
Shipping rate apply |
|
Weekday time slot from 8 A.M - 12 Noon. Order by 10pm. |
Shipping rate apply |
|
Next day delivery Get it next day, 6 days a week |
|
|---|---|
|
All day delivery. Order by 9pm. |
Shipping rate apply |
|
Weekday time slot from 12noon - 5pm. Order by 9pm. |
Shipping rate apply |
What do we mean by small? Just about everything items less than 5kgs.
Large items
|
Standard delivery Get it in 2 working days |
|
|---|---|
|
All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
|
|---|---|
|
All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
|
Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 7 days after its execution.
In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer and seal removed, the customer is deprived of the opportunity to terminate the contract.
The product is not accepted back if at least one of the components is missing:
- fully equipped equipment;
- a receipt proving the fact of purchase in the Chemsasa online store;
- warranty card;
- an act with a description of the defect drawn up by the service department.
The money for the goods will be returned within the terms established by the current legislation
FAQs
We’re sorry to hear that your order hasn’t arrived yet! Here’s how you can check its status:
- Track Your Order: Check the tracking link provided in your order confirmation email. It will give you the latest update on your package’s location.Check Your Account if the product was dispatched.
- Delivery Times:
- Standard delivery typically takes 1-2 days.
- If your order is delayed beyond the estimated time, it could be due to factors like high demand, weather, or logistics issues.
- Contact Us:
If your tracking information hasn’t updated for more than 1 day or you still haven’t received your order after 2 days, please reach out to our support team:- Email: info@chemsasa.com
- Phone/WhatsApp: +254-111603826
Chat: Use our live chat feature on the website.
Our delivery schedule on public holidays depends on the courier service and location:
- Local Deliveries: In most cases, deliveries are not made on public holidays. However, some regions may offer limited services.
- Courier Services: If your order is handled by a third-party courier, their holiday schedule will apply. Please check your tracking information for updates.
To avoid delays, we recommend placing orders ahead of time if a public holiday is approaching.
Yes, we deliver to all regions across the country!
- Delivery Coverage: Our delivery network ensures that your order reaches you no matter where you are located.
- Delivery Time: The delivery time may vary depending on your location. Typically:
- Nairobi Area same day delivery for orders placed early
- Urban areas:1-2 business days
- Rural areas: 1-3 business days
Additional Information:
For remote areas, delivery charges and timelines may vary slightly. You can check the estimated delivery time and cost during checkout.
If you have questions about delivery to your specific area, feel free to contact our support team.
Yes, next-day delivery is available on all orders, subject to the following conditions:
- Order Cut-off Time:
- Orders placed before 3pm are eligible for next-day delivery.
- Orders placed after the cut-off time will be processed the following business day.
- Delivery Locations:
- Next-day delivery is available countrywide. However, delivery to remote areas may require an additional day depending on logistics availability.
- Exceptions:
- Large or heavy items may require extra handling time. Specific details will be provided at checkout.
- Public holidays or unforeseen circumstances might affect delivery times.
Yes, you or an authorized representative must be present to sign for the delivery. For security and verification purposes, we also require a valid identification document.
What You’ll Need:
- A valid ID (e.g., National ID, Passport, or Driver’s License).
- The order confirmation (either printed or digital) for reference.
Why is this required?
This helps us ensure that your order is delivered securely and to the correct recipient.
Authorized Representatives:
If you cannot be available, you may authorize someone else to receive the delivery on your behalf. They must present:
- Their valid ID.
- A copy of your ID.
- A signed authorization note from you.
For more details or assistance, contact our support team:
Online store of Farm Equipment's and Agro-Chemicals
Welcome to Chemsasa, your trusted partner in agriculture! We proudly offer a comprehensive range of farm equipment and agrochemicals designed to enhance productivity and sustainability for farmers and agribusinesses. From cutting-edge machinery to effective crop protection solutions, our products are tailored to meet your agricultural needs. At Chemsasa, we are committed to empowering farmers with quality, innovation, and reliable service. Explore our store today and take the next step toward achieving your farming goals!
